“Much of a Hotel Indigo’s retelling of their individual neighbourhood story is achieved through design, weaving in local themes and references, thus demanding bespoke, considered solutions rather than standard off-the-peg options. Curtis’ genuine interest in the successful execution of the brief, giving nods to the local goldsmiths, architects and horologists, was both reassuringly productive and also refreshing. The initial expectations from us, the client, did not encompass the flexibility, time and grace that the Curtis team utilised, allowing the successful navigation around the preliminary value engineering and design adaptation demands, nor did we predict the continuation of this additional layer of client support which transpired to be pivotal to dissolving several unexpected hurdles which emerged as the build progressed.”

The team at Curtis Furniture have supported us with 1,000+ key refurbishment projects over the past three years. The projects have been delivered at speed, with concurrent phases across a national portfolio of hotels, and the quality of case goods and loose furniture has remained consistently high. We trust Curtis to align with our standards of excellence, particularly in respect of quality and sustainability. We also know that, if and when projects throw up issues, we can rely on the team to respond swiftly and proactively."

County Contractors appointed Curtis to deliver the case good package for their fast track 311 bedroom refurbishment at the Crowne Plaza, Birmingham. As with all live refurbishments, a flexible, professional, prompt approach to delivery and problem solving was required by all and Curtis once again met all of these challenges with an excellent service. We would have no hesitation to recommend Curtis on future projects.

To avoid the risks of shipping from outside the UK, we wanted to select a British Manufacturer, and Curtis are one of the few with the capacity to supply bespoke case goods for 1,000 rooms over a 12-month project. Our relationship with Curtis goes back over 20 years. We needed to choose an expert partner we could trust to turn around the room refurbishments in a timely manner and with minimal disruption, as the hotel remained fully operational throughout."

The hotel's floor footprint resulted in various room types and configurations to accommodate the available space. To ensure the correct setup and components for each room, a master matrix was developed for Curtis to refer to. Each phase had a one-month timeframe, which Curtis had to manage efficiently to meet handover deadlines. Occasionally, the team had to work at a fast pace to accommodate additional joinery requested by the client. But the installation process was consistent throughout each phase to meet handover.

We worked with Curtis on the refurbishment of Hilton Glasgow. The 1st phase provided the challenge of three different room designs and the immovable target of the COP 26 UN Conference. Given the speed and quality of Phase 1, we had no hesitation in inviting them back to do the Phase 2 bedrooms a year later."