Both quality of furniture and flexibility of service were crucial for the 344 bedroom refurbishment in this prestigious London hotel. Having worked with our client for 20 years, they knew Curtis furniture were uniquely positioned to deliver on both counts.
With a dedicated Project Manager as a sole point of contact taking responsibility for the success of the project, and an Installation Manager based nearby, Curtis were always on hand to respond to changing timescales. As is typical on a project of this scale, delivery dates shifted on a number of occasions, across all nine phases of the refurbishment. The success story here was our ability to react to these changes to complement the good progress made on site by other contractors.
With high quality furniture augmenting this beautiful refurbishment, room rates at the hotel have now risen, which will help secure a speedy return on investment.
“Dealing directly with the manufacturer was the only way this project could have been so successful – we needed a partnership approach right from the start. Curtis were responsive and positive, accommodating our requests and enabling timely completion of the project.”Sheila Murphy, glh hotels